By MiriamEllis

Posted by MiriamEllis

This post contains an excerpt from our new primer: The Practical Guide to Franchise Marketing.

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Planet Fitness, Great Clips, Ace Hardware… you can imagine the sense of achievement the leadership of these famous franchises must enjoy in making it to the top of lists like Entrepreneur’s 500. Behind the scenes of success, all competitive franchisors and franchisees have had to manage a major shift — one that centers on customers and their radically altered consumer journeys.

Research online, buy offline. Always-on laptops and constant companion smartphones are where fingers do the walking now, before feet cross >> READ MORE <<

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